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Returns policy

RETURNS

1. WHAT IS OUR RETURNS POLICY?

We hope that you will like everything you buy from us, however if this is not the case, we will refund any item you are unhappy with.  

1. When you return it to us in a saleable condition within 14 days of the date shown on your dispatch note.
2. Please ensure that Jubba Trouser item are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then     we can 3. reasonably decline your refund.
4. When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags
5. Note: when trying on items of clothing, please ensure that you are not wearing aftershave or a deodorant which may leave a scent or marks on the item. We       will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
6. We will provide a full refund (minus shipping charges)

2. HOW DO I RETURN AN ITEM?

1. Please follow the below process for returning your parcel to us:
2. Re-pack the item in its original packaging with labels and tags still attached.
3. Cover your address label with the Jubbas.com 6 Higher Eanam | Blackburn | Lancashire | BB1 3AZ
4. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box       without obtaining a certificate of posting.
5. Keep your certificate of postage safe as you will need this as your proof of return.


3. HOW MUCH DOES IT COST TO RETURN AN ITEM?

Returns must be made at your own cost. Please return to the following address:

Jubbas.com
6 Higher Eanam
Blackburn
Lancashire
BB1 3AZ
United Kingdom

4. HOW DO I RETURN A FAULTY ITEM?

1. If you receive a faulty item and would like a refund, please send us a message via our Contact Us page, advising us of your order number (found in Order             History in ‘My Account’), along with the name/product code of the item affected and the details of the problem, so that we may investigate this for you.
2. Please return the item to us following the same procedure as stated in section 2 ‘How do I return an item?’
3. We‘ll examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time.


5. HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?


If you would like to return an item, we will refund you within 21 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 14 day returns period or is faulty.

Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.

In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

6. CAN I EXCHANGE AN ITEM?

Yes, we can process exchange.

7. DISCOUNT CODE/VOUCHER


If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

7. SALE ITEM

Sale items are non-refundable or exchangeable unless stated on the product page.

This returns policy does not affect your statutory rights.

If you have any questions or queries relating to any of the above or anything to do with the site please do not hesitate to email us on : - info@jubbas.com
Free Delivery on standard UK orders We Ship Worldwide 24HR Dispatch on all orders 14 Day Returns*
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