All goods must be sent back in their original condition, along with the original tags and packaging. Items will be inspected upon return, and will be returned to the sender if they are not in their original saleable condition.
Keep the following exceptions in mind:
Swimwear: must include the hygiene sticker
Headscarf/Hijabs/Veil: Items may not be exchanged or returned, unless authorised prior making the purchase.
Undergarment (Men’s/Boys/Ladies Trousers): may not refund due to hygiene reasons
Accessories: must be returned in their full original packaging and unopened
Fragrances: must be returned in the original sealed packaging/unopened
Sale Items/White Friday: sale items can only be exchanged for SIZE, unable to swap for different STYLES. There will be delivery charge initiated for an exchange purchases made in sale
Personalised Products: Personalised items are non-refundable
Instore Purchases | Any products purchased from our RETAIL STORES, we ONLY offer Exchange/Credit Note. Proof of purchase is required.
Some of our brands, including watches, jewellery, headscarf have their own policies and bespoke, altered, personalised and made-to-order items cannot be returned or exchanged