SHOP NOW

This section doesn’t currently include any content. Add content to this section using the sidebar.

Image caption appears here

Add your deal, information or promotional text

Returns Policy

[faqs total="5" id_1="1567528137550" title_1="Is there a charge for requesting an exchange or return?" content_1="Exchanges and returns at Jubbas.com (J Lifestyle Store), buyers are responsible to return the item, unless agreed prior to sending."id_2="1567528157872" title_2="How long do I have to make an exchange or return?" content_2="All returns or exchanges must be made within 14 days of the e-mail confirming shipment. Jubbas.com (J Lifestyle Store) reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received."id_3="1567528166637" title_3="How can I make an exchange or return?" content_3="Please return the item(s) within 14 days to the following address:

J Lifestyle
Newton Street Mill
Unit 3 Temple Drive
Blackburn
BB1 1PJ

We kindly request that the following information is also included:

Customer Name

Order Number e.g. #J40000

Reason for Return/Exchange would you like an EXCHANGE or REFUND

The item(s) you wish to exchange for (including product name, colour and size) if applicable"id_4="1567528175950" title_4="Can I exchange or return any item?" content_4="Yes, if it is in perfect condition and has all its labels on it. Items must be received by us in the same condition as sent. Any items which appear to have been worn will be returned to the buyer

Keep the following exceptions in mind:

Swimwear: must include the hygiene sticker

Headscarf/Hijabs/Veil: Items may not be exchanged or returned, unless authorised prior making the purchase.

Undergarment (Men’s/Boys/Ladies Trousers): may not refund due to hygiene reasons

Accessories: must be returned in their full original packaging

Fragrances: must be returned in the original sealed packaging

Sale Items/White Friday: sale items can only be exchanged, if the size is not available or you do not wish to exchange we will offer a CREDIT NOTE which will be Valid for 12 months to be used on our website. Re-Delivery charges can be applied for items if sizes need changing. 

Personalized Products: Personalized items are non-refundable and can take anything up to 7 working days.

Some of our brands, including watches, jewellery, headscarf have their own policies and bespoke, altered, personalized and made-to-order items cannot be returned or exchanged"id_5="1567528187182" title_5="When will I receive the refund for my return?" content_5="Refunds will be issued within three working days but may take 5 working days to show on your PayPal | Credit | Debit card account."]

Customers are responsible to return the item, Jlifestyle does provide a RETURN LABEL, cost of Return Label will be deducted when the items have reached our return department.

Return Label Cost | £4.50 for UK customers

International Returns | Customer will need to return using their local courier company, we are unable to provide Pre-Paid Label.

All return must be made within 14 days of receiving the shipment. J Lifestyle by Jubbas.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

Please return the item(s) within 14 days from Approval Request.

1) To Start the process please click on TEXT BELOW/link below

START REFUND REQUEST HERE

2. Log in to your account:
A. In the Email field, enter your email address, and then click Continue.Even if you have not created an account when making a purchase you still need to enter the email address.
B In your email account, open the email sent from our store and copy the six-digit verification code included in the email
C. Go back to the online store, and then enter a six-digit verification code
2. Click the order that you want to submit the return for
3. If your order has more than one item, then select the items that you want to return
4. Select a return reason and add a note for the store

If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
If you would like to return an item using your own courier please return to below address.
Jlifestyle
Newton Street Mill
Unit 3 Temple Drive
Blackburn
BB1 1PJ
UK

Unfortunately, we cannot exchange any items. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any items, please place a new order.

Sale/White Friday Items purchased Read Point Number 6

5) What if my items are over 14 Days?

If the item/s are received after 14 Days, our team will automatically issue a CREDIT NOTE which is Valid for 12 months,credit note will be sent via email.

Any items received after 28 Days we will simply return the item/s back and there will be delivery charge incurred.

6) All goods must be sent back in their original condition, along with the original tags and packaging. Items will be inspected upon return, and will be returned to the sender if they are not in their original saleable condition.

Keep the following exceptions in mind:

Swimwear: must include the hygiene sticker

Headscarf/Hijabs/Veil: Items may not be exchanged or returned, unless authorised prior making the purchase.

Undergarment (Men’s/Boys/Ladies Trousers): may not refund due to hygiene reasons

Accessories: must be returned in their full original packaging and unopened

Fragrances: must be returned in the original sealed packaging/unopened

Sale Items/White Friday: sale items can only be exchanged for SIZE, unable to swap for different STYLES. A delivery charge will be payable for exchange of sale purchases. If sizes are unavailable we will offer CREDIT NOTE which is valid for 12months

Personalised Products: Customised items are non-refundable

In store Purchases | Products purchased from our RETAIL STORES, can ONLY offer Exchange/Credit Note. Proof of purchase is required.

Some of our brands, including watches, jewellery, headscarf have their own policies and bespoke, altered, personalised and made-to-order items cannot be returned or exchanged

8) We aim to process all refunds within 7-10 Working Days of receipt however this may take longer during peak periods.

Search