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Delivery Information

 [faqs total="6" id_1="1567526629598" title_1="Where can I receive my order?" content_1="It can be sent to an address selected by you (home, work, etc. - never a PO Box) or to the J-Store of your choice.We deliver in UK Mainland, Isle of Man and Northern Ireland and WORLDWIDE"id_2="1567526644754" title_2="Can the delivery country/region be different from the purchase country/region?" content_2="No. The delivery country/region must always be the same country/region in which the purchase was made."id_3="1567526657533" title_3="How long will my order take to arrive?" content_3="Delivery times depend on the type of delivery selected. "id_4="1567526667685" title_4="How much do I pay for delivery service?" content_4="When processing your purchase, we will show you the shipping methods available for this order and we will indicate the shipping costs.


Click & Collect from our Stores FREE 2-3 WORKING DAYS

Standard Delivery £4.99 3-5 WORKING DAYS

Free Delivery Over £50 GBP FREE 3-5 WORKING DAYS (UK ONLY)

"id_7="1567526667685" title_7="Is there any Tax/Duty on International Orders?" content_7="For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.


International Standard Delivery  £14.99 7-10 WORKING DAYS**

Express Delivery £24.99 3-5 WORKING DAYS**

"id_5="1567526765452" title_5="Can I track my order?" content_5="Yes, if you have created an account you are able to log in and check status of your order If you are not registered, click on the "Order Information" link in the confirmation email sent to you to see the status of your order."id_6="1567526782439" title_6="What is the store/click & collect delivery process?" content_6="If you have chosen store delivery, we will send you a text message when your order has arrived (you will have 7 days to collect it). It is necessary to show the order number and the ID of the person who collects the parcel." ]

<p>Pick-up in store:</p>

<p>Store Pick of your choice in 1-3 working days</p>

<p>Next Day: All orders placed between Monday and Thursday before 12:00  *+24/48 h Northern Ireland and remote areas (Excluding bank holidays/weekends)<p


Next Day Timed Delivery: All orders placed between Monday and Thursday before 13.00 pm *+24/48 h Northern Ireland and remote areas (Excluding bank holidays/weekends)



Customers are responsible to return the item, Jlifestyle does provide a RETURN LABEL, cost of Return Label will be deducted when the items have reached our return department.

Return Label Cost | £4.50 for UK customers

International Returns | Customer will need to return using their local courier company, we are unable to provide Pre-Paid Label.

All return must be made within 14 days of receiving the shipment. J Lifestyle by reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

Please return the item(s) within 14 days from Approval Request.

1) To Start the process please click on TEXT BELOW/link below


A. In the Email field, enter your email address, and then click Continue.Even if you have not created an account when making a purchase you still need to enter the email address.

B In your email account, open the email sent from our store and copy the six-digit verification code included in the email

C. Go back to the online store, and then enter a six-digit verification code

1. Click the order that you want to submit the return for
2. If your order has more than one item, then select the items that you want to return
3. Select a return reason and add a note for the store

If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
If you would like to return an item using your own courier please return to below address.
Newton Street Mill
Unit 3 Temple Drive

Unfortunately, we cannot exchange any items. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any items, please place a new order.

Sale/White Friday Items purchased Read Point Number 6

5) What if my items are over 14 Days?

If the item/s are received after 14 Days, our team will automatically issue a CREDIT NOTE which is Valid for 12 months,credit note will be sent via email.

Any items received after 28 Days we will simply return the item/s back and there will be delivery charge incurred.

6) All goods must be sent back in their original condition, along with the original tags and packaging. Items will be inspected upon return, and will be returned to the sender if they are not in their original saleable condition.

Keep the following exceptions in mind:

Swimwear: must include the hygiene sticker

Headscarf/Hijabs/Veil: Items may not be exchanged or returned, unless authorised prior making the purchase.

Undergarment (Men’s/Boys/Ladies Trousers): may not refund due to hygiene reasons

Accessories: must be returned in their full original packaging and unopened

Fragrances: must be returned in the original sealed packaging/unopened

Sale Items/White Friday: sale items can only be exchanged for SIZE, unable to swap for different STYLES. A delivery charge will be payable for exchange of sale purchases. If sizes are unavailable we will offer CREDIT NOTE which is valid for 12months

Personalised Products: Customised items are non-refundable

In store Purchases | Products purchased from our RETAIL STORES, can ONLY offer Exchange/Credit Note. Proof of purchase is required.

Some of our brands, including watches, jewellery, headscarf have their own policies and bespoke, altered, personalised and made-to-order items cannot be returned or exchanged

8) We aim to process all refunds within 7-10 Working Days of receipt however this may take longer during peak periods. Our team are unable to process any REFUNDS during EID Week.