• Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. - never a PO Box) or to the Jubbas.com store of your choice.

We deliver in UK Mainland, Isle of Man and Northern Ireland.

  • Can the delivery country/region be different from the purchase country/region?

No. The delivery country/region must always be the same country/region in which the purchase was made.

  • How long will my order take to arrive?

Delivery times depend on the type of delivery selected.

  • Pick-up in store: In the store of your choice in 2-3 working days
  • Next Day : All orders placed between Monday and Thursday before 3.30 pm *

* +24/48 h Northern Ireland and remote areas (Excluding bank holidays/weekends)

  • Next Day Timed Delivery : All orders placed between Monday and Thursday before 3.30 pm *

* +24/48 h Northern Ireland and remote areas (Excluding bank holidays/weekends)

  • Home Delivery : In 3/4 working days
  • How much do I pay for delivery service?

When processing your purchase, we will show you the shipping methods available for this order and we will indicate the shipping costs.

  • Pick-up in store - FREE
  • Standard Delivery - 2.99 (3-4 working days)
  • Next Day - 7.95 GBP
  • Next Day Timed Delivery - £9.95
  • Order over £50 - FREE Standard Delivery (Orders over 50 GBP) 
  • Can I track my order?

Yes, you can see the updated status of your order in real time. To do this, go to the "Orders and Returns" section in your account. (in the “My purchases” section on Wallet if using the App).

If you are not registered, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.

  • What is the home delivery process?

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

  • What is the store delivery process?

If you have chosen store delivery, we will send you a text message when your order has arrived (you will have 15 days to collect it). It is necessary to show the order number and the ID of the person who collects the parcel.